Porters are there to make your trip more easy and enjoyable, but they are also human. They are not able to carry more than 20kg, which includes their own backpack of maximum 4kg. Kindly take this into consideration whilst packing.
We understand that sometimes due to unavoidable circumstances clients have to cancel their trip, therefore we have the following policy in place:
In case of refunds, we will process this immediately, but it might take 7 to 15 working days for the process to go through the bank.
Sometimes, for a variety of reasons, clients return early from their trip. If this does happen, there is no refund. In these cases, payments are non-refundable because guides and porters have to be paid for the number of original days booked.
Sometimes domestic flights get cancelled due to bad weather in the mountains. Should flights be delayed or cancelled, the client is liable to bear the cost of any additional nights in a hotel.
Clients must have the own personal insurance in case of an emergency, Details of clients insurance policies/companies will be collected by our booking form.
Life and Journey provides insurance for (and only for) our own guides and porters.